Refund Policy

Last Updated: January 2025

At Protection Zone, we are committed to providing high-quality digital security and privacy education. We stand behind our courses and want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions under which refunds are granted.

1. Eligibility for Refunds

1.1 Eligible Courses

The following courses are eligible for our 30-day money-back guarantee:

• Advanced Encryption Masterclass ($299.00)
• Privacy Protection Fundamentals ($249.00)
• Network Security Professional ($349.00)
• Ethical Hacking Certification ($399.00)
• Secure Coding Practices ($279.00)

1.2 Refund Window

To be eligible for a refund, your request must be submitted within 30 calendar days from the date of purchase. The purchase date is determined by the timestamp on your order confirmation email.

1.3 Course Completion Limits

Refund requests are eligible if you have completed less than 30% of the course content. This policy prevents abuse while allowing adequate time to evaluate the course quality and relevance.

2. Non-Refundable Circumstances

Refunds will NOT be granted under the following circumstances:

• After 30 Days: Requests submitted more than 30 days after purchase
• Excessive Completion: If more than 30% of course content has been accessed or completed
• Certificate Issued: If a completion certificate has been issued or downloaded
• Previous Refunds: If you have previously received a refund for the same course
• Promotional Purchases: Courses purchased at significantly discounted rates (over 50% discount) may have modified refund terms
• Bundled Courses: Individual courses purchased as part of a bundle must be refunded as a complete bundle
• Violation of Terms: If your account has been terminated for violation of our Terms and Conditions
• Account Sharing: If evidence of unauthorized account sharing is detected
• Digital Downloads: Once downloadable materials have been accessed, they are non-refundable

3. How to Request a Refund

3.1 Submission Process

To request a refund, follow these steps:

1. Send an email to [email protected] with the subject line "Refund Request"
2. Include your full name and email address associated with your account
3. Provide your order number (found in your purchase confirmation email)
4. State the name of the course you wish to refund
5. Briefly explain the reason for your refund request (optional but helpful)
6. Confirm that you meet the eligibility requirements outlined above

3.2 Required Information

Your refund request must include:

• Full name as provided during purchase
• Email address used for registration
• Order number or transaction ID
• Course name and purchase date
• Original payment method information

3.3 Response Time

We will acknowledge receipt of your refund request within 48 business hours. Complete processing of approved refunds typically takes 5-10 business days, depending on your payment method and financial institution.

4. Refund Processing

4.1 Approval Process

Once we receive your refund request, our team will:

1. Verify your purchase details and order information
2. Confirm eligibility based on our refund policy criteria
3. Review course completion percentage and access logs
4. Process the refund if all requirements are met
5. Send confirmation email of refund approval or denial

4.2 Refund Methods

Refunds will be issued using the same payment method used for the original purchase:

• Credit/Debit Cards: 5-10 business days to appear on your statement
• PayPal: 3-5 business days to reflect in your account
• Bank Transfer: 7-14 business days depending on your bank
• Other Payment Methods: Processing times may vary

4.3 Refund Amount

Approved refunds include:

• Full course purchase price
• Any applicable taxes paid

The following are NOT refundable:

• Payment processing fees (if separately charged)
• Currency conversion fees
• Bank transfer fees

5. Course Access After Refund

Upon approval of your refund:

• Your access to the refunded course will be immediately revoked
• All course materials, videos, and resources will become unavailable
• Any downloaded materials must be deleted from your devices
• Completion certificates (if issued) will be invalidated
• You will not be able to repurchase the same course at a discounted rate

6. Partial Refunds

In certain circumstances, we may offer partial refunds at our discretion:

• Technical issues preventing course access (credited upon resolution)
• Significant changes to course content after purchase
• Courses purchased in error with immediate notification
• Special circumstances evaluated on a case-by-case basis

Partial refund amounts and terms will be communicated directly and are subject to management approval.

7. Bundle and Package Purchases

7.1 Bundle Refunds

If you purchase multiple courses as a bundle or package:

• The entire bundle must be refunded; individual course refunds are not available
• The 30-day refund window applies from the bundle purchase date
• Completion percentage is calculated across all courses in the bundle
• Bundle discounts are forfeited upon refund

7.2 Promotional Bundles

Special promotional bundles may have modified refund terms that will be clearly disclosed at the time of purchase.

8. Exceptions and Special Cases

8.1 Technical Issues

If you experience technical difficulties accessing course materials:

• Contact our technical support team first at [email protected]
• Provide detailed information about the issue
• Allow our team 72 hours to resolve the problem
• If the issue cannot be resolved, a full refund will be granted

8.2 Course Updates

If a course undergoes significant changes after your purchase:

• You will be notified of major content updates
• The 30-day refund window may be extended at our discretion
• You may request a refund based on the updated content

8.3 Duplicate Purchases

If you accidentally purchase the same course twice:

• Contact us immediately upon discovery
• Provide both order numbers
• Full refund will be issued for the duplicate purchase
• No time restrictions apply for duplicate purchase refunds

9. Subscription and Membership Refunds

For subscription-based services or memberships (if applicable):

• Monthly subscriptions can be canceled at any time
• No refunds for partial months of subscription
• Annual subscriptions may be refunded on a pro-rata basis within 30 days
• Cancellation takes effect at the end of the current billing period

10. Refund Policy for Corporate/Business Purchases

For bulk or corporate purchases:

• Custom refund terms may be negotiated at time of purchase
• Contact our business sales team for enterprise agreements
• Standard refund policies may be modified for large orders
• Written agreements supersede this standard policy

11. Dispute Resolution

If you disagree with a refund decision:

1. Request a detailed explanation of the denial
2. Provide additional information or documentation
3. Request escalation to management review
4. Management decisions on refunds are final

12. Chargebacks and Payment Disputes

If you initiate a chargeback:

• Your account will be immediately suspended
• All course access will be revoked
• We reserve the right to dispute the chargeback with documentation
• Future purchases may be restricted
• Legal action may be taken for fraudulent chargebacks

We strongly encourage you to contact us directly to resolve any issues before initiating a chargeback with your bank or credit card company.

13. Modifications to Refund Policy

Protection Zone reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after policy changes constitutes acceptance of the modified policy.

Refund requests are governed by the policy in effect at the time of purchase, not at the time of refund request.

14. Governing Law

This Refund Policy is governed by the laws of India. Any disputes arising from refund requests or denials shall be subject to the exclusive jurisdiction of the courts in Raipur, India.

15. Contact Information for Refunds

16. Frequently Asked Questions

Q: How long does the refund process take?

A: Once approved, refunds are processed within 5-10 business days. The exact timing depends on your payment method and financial institution.

Q: Can I get a refund after completing the entire course?

A: No. Refunds are only available if you have completed less than 30% of the course content.

Q: What if I purchased multiple courses?

A: Each course can be refunded individually, provided each meets the eligibility criteria. Bundled courses must be refunded as a complete bundle.

Q: Can I exchange a course for a different one?

A: We do not offer direct exchanges. You must request a refund for the original course and then purchase the desired course separately.

Q: What happens if I miss the 30-day deadline?

A: Unfortunately, refund requests submitted after 30 days cannot be processed. We recommend evaluating courses early in the purchase period.

Q: Are there any courses excluded from the refund policy?

A: Special promotional courses or limited-time offers may have modified refund terms, which will be clearly stated at the time of purchase.

This Refund Policy is part of our commitment to customer satisfaction and transparent business practices. We encourage you to review this policy carefully before making a purchase.